Love it OR We return for free

Our Safe and Sure Promise to You

As a family owned and operated business since 2010, we know how important customer service and trust is. That’s why our promise to you is – Love It Or We Return For Free! Our passion is that you – our customer, be happy with the work we carry out for you. If you experience an issue due to our workmanship on new installations, you can have peace of mind that we will return for free during the product warranty period.

So if you need anything electrical like new fans, lights, smoke alarms or wiring, new split or ducted air conditioning systems or solar power, you can have peace of mind with Safe & Sure. Remember any concern, call us and we’ll come back for free to assess your situation during your product warranty period.

On these occasions some fees and charges may apply, particularly if replacement materials are required to rectify the situation.

Sometimes we return for free and the circumstances for an issue have not been caused by our workmanship. Unfortunate occurrences like this might be the result of animal or rodent damage, isolators or power turned off, incorrect remote settings, wires being cut or damaged, water ingress or cosmetic damage.  Sometimes the situation may be a product warranty fault and will require the manufacturer’s technician to attend.

Rest assured we’re always committed to delivering quality work and peace of mind, and we will always discuss your options with you first.

Safe & Sure
4.0
Based on 49 reviews
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Howard & Carolyn Foster
Howard & Carolyn Foster
03:47 10 Apr 20
Safe & Sure gave great service from start to finish. We have an odd shaped roof in the lounge, and appreciated that... Safe & Sure were creative in the way they designed our air con solution. The installers were brilliant - punctual, and worked really hard to finish the install in 1 day. They left everything very clean and tidy, and the installation looks really neat :). The 'tutorial' on the control before they left was clear and informative, and we now have air-con that works well and seems very effective so far. Thanks again - great job!read more
David Hawken
David Hawken
07:28 12 Mar 20
I’ve used this company twice now and I’ll continue to do so, the professionalism, friendliness and attention to... detail has always been outstanding. Great value for money too, an added bonus.read more
Louise Mercer
Louise Mercer
00:25 03 Mar 20
James came right on time this morning and very efficiently serviced my absolutely fabulous Daikin air con installed by... Safe&Sure in 2017. James explained what I need to do to keep this piece of magic working happily and he also gave me a quote for installing another Daikin. I couldn't be happier with the excellent service that James provided today. Thank you so much, James! And thank you Safe&Sure!read more
Philip Mulgrew
Philip Mulgrew
11:51 11 Feb 20
James attended at our home in regard to a repair to a malfunctioning air conditioner. Such was the scope of the repair... to the Westinghouse split system that after consultation with James, my wife and I decided to replace the tired split system with a new Daikin split system. We valued Jame's knowledge and experience in making our decision and believe that he is a true reflection of the face and abilities of Safe&Sure from the techies to the office staff.read more
Emily McIntosh
Emily McIntosh
07:10 17 Jan 20
Mark and Nick came and installed air conditioning in our home today and we are very happy with the result. They were... punctual, friendly , knowledgeable and answered all our questions. They cleaned up after the job and we would highly recommend Safe&Sure to anybody needing air conditioning or electrical services.read more
J-M Legrand
J-M Legrand
00:58 07 Jan 20
Was highly recommended by a professional Brisbane restaurant owner that they did a job at their home in River Hills... which went very well and professional all the way. But our experience was unfortunately not the same for the fitting of 3 A/C units in our home .Some of the workers were very untidy leaving tools on the furniture and not fully covering the floors , did not place the units as per initial draft plan done by another electrician that came quoted us, they were too busy complaining wanting to finish and go home on an early Friday afternoon, spoke to the manager and got token discount on the job. But it was a shame to experience this unprofessional behavior.read more
Murray Curtis
Murray Curtis
23:42 01 Jan 20
We recently upgraded our electricity switchboard, replaced all our old internal & external light fittings with LED, two... external power points, new ceiling fans, hardwired smoke alarms, 2 x air conditioners & a 10KW solar system & inverter installed. This was a lot of work done over a number of weeks & coordinated either side of a roof restoration. Staff including administration, operations & the electricians were prompt, professional & personable. They always cleaned up after themselves & their work was complemented by another electrician (not a Safe & Sure employee) who installed our digital meter for the solar system. The roof restorations business owner even recommended we consider Safe & Sure after hearing how they correctly prepared the roof tiles when installing the wiring for the solar panels. He said he'd often seen how other solar installers did it incorrectly & therefore would have to rectify it before painting a roof. We were very satisfied with the competitive pricing & straight forward no BS when Rob visited to quote for the work & advise us of our options. Last but not least we've also received great after sales service. Even after final payment had been made, very refreshing!read more
Pamela Ganly
Pamela Ganly
02:04 12 Dec 19
I'm very impressed by this firm's efficiency. The workman arrived on time, both times, and explained everything to me.... The job was completed efficiently with no hassles. I will be using this firm again and recommending them to my friends.read more
Phil Phil
Phil Phil
02:34 29 Nov 19
Outstanding service. Why?CUSTOMER SERVICE - Rhiannon facilitated customer contact and service and was a pleasure to... deal withQUOTE: Quoted on a job - onsite visit with Paul and competitive quote (I got multiple quotes from local contractors) with multiple install optionsINSTALL: Installed a solar system PV system. Good service by the install team - looks great and neat and tidy. Andy and Dan were punctual and efficient.ABOVE AND BEYOND - Rob and Fiona went into bat on my behalf with Energex to deal with some administration matters to reinstate our feed-in tariff (at no extra cost to me). Very grateful. CheersPhilread more
Colleen Stieler-Hunt
Colleen Stieler-Hunt
07:46 28 Nov 19
Andy installed a new air con unit in my home office today. He did a great job. He was on-time and cleaned up after... himself. The job looks great and I'm so looking forward to a cool office to work in this summer. The team at Safe & Sure were great from start to finish. They did the quote quickly and with no fuss. When I decided to go ahead they were able to install the unit within a week of my request. All of their office processes were easy and well explained, no hidden nasties, etc. Thanks heaps! I'd be happy to recommend them.read more
Kris A
Kris A
04:35 10 Oct 19
We had Chris and Nick come do a couple of electrical installs including new aircon. I'm very happy with the job they... did and their professionalism. We'll absolutely be using you again for our future electrical work.read more
Laurence Evans
Laurence Evans
16:57 05 Oct 19
These guys are great, they installed some air con units for me on the second story of my house and everything was done... quickly and professionally.read more
Alan Burrows
Alan Burrows
09:05 19 Sep 19
Replaced all of my solar panels under warranty-job completed on time and as they claim,by gentlemen.The whole process... was done as the other jobs that they have done. Total professionals from the office to the technicians.Thank you Safe and Sure againread more
Paul Hannemann
Paul Hannemann
02:24 19 Jul 19
Just had additional solar put on roof. Guys turned up on time. Job done in single day. Great Value and service. All... done withing a couple of days of go ahead happyread more
Izzy D
Izzy D
00:10 17 Jun 19
They have done two jobs for me in the last 6 months. I have always found them prompt and professional. They are also... proactive. I really respected their approach to safety. My house has some asbestos, they were not reckless and got a licensed asbestos remover to cut the holes needed for the new power points. Other electrician were a flat no or appeared like they were okay just cutting into it.I will be engaging them in the future 🙂 Izrielread more
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Contact us for all your electrical, air conditioning, solar and smoke alarm needs.

What our Clients Say

  • From planning to completion this was possibly the smoothest investment ever. Safe & Sure are professional in every way and Andy was so knowledgeable. The app is fantastic and helps you to ensure you’re getting the best out of your solar panel system everyday. I see I’m saving already!

    Paul K

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